Thokoza Zone 2 - INC-000021137

Vumatel is currently experiencing the following issue:

Start Date & Time: 10/08/2025 @ 09:36 
Affected Area/s: Thokoza Zone 2
Impact: Customers may experience no connectivity.

Vumatel technicians are currently investigating. There is no ETR at the moment.

Update 12/08/2025 @12:14

Vumatel confirmed that this outage was resolved on12/08/2025 @12:14. Please restart your devices and contact our Support Team should you still experience connection issues

Update 12/08/2025 @ 07:38

 Kindly note that technicians will be attending to the remaining fallout cases this morning. Further updates will be provided by 12:00.  

Update 11/08/2025 @ 20:54

 Repairs placed on hold and will resume tomorrow morning due to safety.  

Update 11/08/2025 @18:19

Technicians are onsite troubleshooting fallouts  

Update 11/08/2025 @17:46

 Technicians have completed splicing the links and are now confirming fallouts  

Update (11/08/2025 @13:45):

Side B 9 tube's left to be spliced and side A 3 tubes left to be spliced 

Update (11/08/2025 @12:04):

 5th tubes spliced on site A, Splicing 1st tube on site B 

Update (11/08/2025 @10:31):

 Technicians have started Splicing on site A  

Update (11/08/2025 @ 09:35):

 Technicians are done preparing the second cable into the joint and are now preparing cable on side B  

Update (11/08/2025 @ 08:13):

 Technicians are on site preparing the second cable into the joint.  

Update (10/08/2025 @ 19:51):

 Repairs on hold due to safety reasons.

Update (10/08/2025 @ 18:08):

 Stringing almost done. One Team is busy preparing on 1st site.  

Update (10/08/2025 @ 16:43):

 Technicians are on site stringing the cable.  

Update (10/08/2025 @ 15:05):

 Technicians are enroute to collect stock  

Update (10/08/2025 @ 14:09):

 Technicians have located the break and are currently working to resolve the issue. Further updates will be communicated as they become available .

Update (10/08/2025 @ 12:04):

 Possible outage has been identified, technicians are on site investigating fault. Next update at 2pm.

#Thokoza Zone 2#Vumatel #Outage