Vumatel is currently experiencing the following issue:
Start Date & Time: 07/06/2025 @ 17:59
Affected Area/s: Thohoyandou P West
Impact: Customers may experience no connectivity.
Vumatel technicians are currently investigating. There is no ETR at the moment.
Update (08/06/2025 @ 10:11):
Vumatel confirmed that this outage was resolved on 08/06/2025 @ 08:03. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update(08/06/2025 @ 07:44):
We are following up with the fiber provider on the progress of the fault and will share progressive feedback as soon as possible.
Update(08/06/2025 @ 06:07):
We are awaiting ETA from openserve
They should be able to provide after 06:00 with the new shift
Update(08/06/2025 @ 03:35):
Vendor techs are to provide current updates a delay is being experienced at the moment
Update(08/06/2025 @ 01:45):
WF REF : 21088886 – On retest of the link , the LOS on client port at VTYU cleared t 23:25. level incoming from client but no info/data.
Thus as per vendor (Openserve)
Awaiting feedback from reflex
Update(07/06/2025 @ 22:58):
Vendor engineer to retest the link and troubleshoot the issue with Vuma tech
Update(07/06/2025 @ 21:12):
Vuma Technician have been dispatched to localise fault onsite.
Update(07/06/2025 @ 20:20):
Feedback from Vendor: According to the Core team No optical input signal from client side at THOHOYANDOU 013-0-1-8, client to investigate.
#ThohoyandouPWest #Vumatel #Outage
