Update Balwin has confirmed that the below issue has been resolved.
If you are still experiencing issues with your
connection, please be sure to log this with our Cool Support Desk on
010-593-2665 or log a ticket
here
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Balwin have confirmed the following maintenance:
Start Date / Time: 2019/08/22 - 08:00
End Date / Time: 2019/08/22 - 17:00
Affected Services: Customers may receive a minor 10min drop while services are failed over to secondary link.