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The Jade, Sandton

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Cool Ideas is currently experiencing the following issue: 

 

Start Date & Time: 02/04/2025 @12:19

Affected Area/s: The Jade, Sandton  

Impact: Customers may experience no connectivity. 

 

Cool ideas technicians are currently investigating. There is no ETR at the moment. 

 

Update (02/04/2025 @16:08pm):

Cool ideas confirmed that this outage was resolved on 02/04/2025 @ 16:08. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.

 

Update (02/04/2025 @15:34pm):
Techs have located the fault. There is currently no ETR as yet.

Update (02/04/2025 @15:17pm):
Techs have arrived onsite and investigating.

Update (02/04/2025 @14:36pm): 
Please note that the port is currently down from one of our core devices. We have sourced a tech out to investigate.

+-30minutes for a tech to attend

 

#TheJade #Sandton #Coolideas #Outage

 

 


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