The Jade, Sandton

Start Date & Time: 02/04/2025 @12:19

Affected Area/s: The Jade, Sandton  

Impact: Customers may experience no connectivity. 

Cool ideas technicians are currently investigating. There is no ETR at the moment. 

Update (02/04/2025 @16:08pm):

Cool ideas confirmed that this outage was resolved on 02/04/2025 @ 16:08. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.

Update (02/04/2025 @15:34pm):
Techs have located the fault. There is currently no ETR as yet.

Update (02/04/2025 @15:17pm):
Techs have arrived onsite and investigating.

Update (02/04/2025 @14:36pm): 
Please note that the port is currently down from one of our core devices. We have sourced a tech out to investigate.

+-30minutes for a tech to attend