NetX is currently experiencing the following issue:
Start Date & Time: 06/09/2026 @ 12:42
Affected Area: Struitsbuilt and Eastwood Manor
Impact: Customers may experience no connectivity.
Update (23/09/2026 08:59):
NetX confirmed that this outage was resolved on 22/09/2026 18:18. Please restart your devices and contact our Support Team should you still experience connection issues.
Update (22/09/2026 @ 11:42)
NetX teams are currently working on the relocation of the Fibre Equipment and rerouting of the fibre network to bypass the section repeatedly affected by municipal activity. The work is expected to take approximately 7–10 days, subject to site conditions. We apologise for the inconvenience and sincerely appreciate your patience and understanding.
Update (21/09/2026 @20:44)
Our field teams are currently on the ground and actively working on the necessary repairs to restore services as soon as possible. The current estimated time for restoration is within 7 working days.
Update (18/09/2026 @ 13:53):
Please be advised that NetX teams remain engaged with the relevant municipal teams and continue to work towards restoring the fibre infrastructure. Due to the extent of the damage, an estimated time of restoration is still unavailable at this stage. We apologise for the continued inconvenience and sincerely appreciate your patience and understanding while restoration efforts continue.
Update (16/09/2026 @ 08:42):
Please be advised that NetX teams remain engaged with the relevant municipal teams and continue to work towards restoring the fibre infrastructure. Due to the extent of the damage, an estimated time of restoration is still unavailable at this stage. We apologise for the continued inconvenience and sincerely appreciate your patience and understanding while restoration efforts continue.
Update (14/09/2026 @ 08:57):
Please be advised that NetX teams remain engaged with the relevant municipal teams and continue to work towards restoring the fibre infrastructure. Due to the extent of the damage, an estimated time of restoration is still unavailable at this stage. We apologise for the continued inconvenience and sincerely appreciate your patience and understanding while restoration efforts continue. Kind regards, The NetX Fibre Team
Update (12/09/2026 @ 09:43):
NetX teams remain engaged with the relevant municipal teams and continue to work towards restoring the fibre infrastructure. Due to the extent of the damage, an estimated time of restoration is still unavailable at this stage. We apologise for the continued inconvenience and sincerely appreciate your patience and understanding while restoration efforts continue. Kind regards, The NetX Fibre Team
Update: 11/09/2026 @ 09:49
Please be advised that Our teams remain engaged with the relevant municipal teams and continue to work towards restoring the fibre infrastructure. Due to the extent of the damage, an estimated time of restoration is still unavailable at this stage. We apologise for the continued inconvenience and sincerely appreciate your patience and understanding while restoration efforts continue. Kind regards,The NetX Fibre Team.
Update: 09/09/2026 08:56
NetX teams are working closely with municipal teams to restore the fibre infrastructure and prevent further damage. Due to the extent of the damage, we are unable to provide an estimated time of restoration (ETR) at this stage.
Every effort is being made to restore connectivity as quickly as possible. We sincerely apologise for the inconvenience and appreciate your patience.
Update: 07/09/2026 10:28
NetX teams are working closely with municipal teams to restore the fibre infrastructure and prevent further damage. Due to the extent of the damage, we are unable to provide an estimated time of restoration (ETR) at this stage.
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