Octotel is currently experiencing the following issue:
Start Date & Time: 30/04/2026 @ 07:36
Affected Area/s: Strand, Lwandle
Impact: Customers may experience slow connectivity.
Octotel technicians are currently investigating. There is no ETR at the moment.
Update (30/04/2026 @ 16:25):
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.Certain customer connections have been restored.ETR for complete restoration: ± 1 hours. More updates to follow.
Update (30/04/2026 @ 15:22):
Octotel confirmed that this outage was resolved on 30/04/2026 @ 15:22. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (30/04/2026 @12:25):
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.
ETR for complete restoration: ± 4 hours
Update (30/04/2026 @ 10:18):
Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.
ETR for complete full Restoration is ± 6 hours.
Update (30/04/2026 @ 09:06):
Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed,
Affected roads are listed below:
9th Street
10th Street
11th Street
12th Street
12th Avenue
Broadlands Road
Chilwan Crescent
Clarkson Street
Eleventh Street
Kaya Street
Khanyiso Road
Krele Road
Krele Street
Kulungile Street
Kuth Street
Kuthu Road
Kwezi Street
Linda Street
Malunga Road
Malunga Street
Masakhane Road
Mbambiso Street
Mbandezelo Road
Mbekweni Street
Ngoxolo Street
Nobuhle Way
Nobuhle Street
Nomampondo Road
Nomampondo Street
Nonqubela Street
Noxolo Street
Osmond Street
Phaliso Road
Phaliso Street
Prima Drive
Racaza Road
Rala Rala Road
Smanga Piet Hekana
Thukumbela Road
Vulindlela Street
Vukayi Street
