Strand area

Octotel is currently experiencing the following issue: 

Start Date & Time: 21/01/2024 @17:22 

Affected Area/s: Strand area

Impact: Customers may experience no connectivity. 

Octotel technicians are currently investigating. There is no ETR at the moment. 

Affected roads are listed below:

• 5th Street
• 6th Street
• 7th Street
• 8th Street
• 9th Street
• 10th Street
• 11th Street
• 12th Street
• 16th Street 
• 17th Street 
• 18th Street 
• 19th Street 
• 20th Avenue
• Rusthof Road
• Le Grange Street

Update (22/01/2025 @ 02:10):

Octotel confirmed that this outage was resolved on 22/01/2025 @ 02:10. Please restart your devices and contact our Support Team should you still experience connection issues.

Update (21/01/2024 @ 23:28):

Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

Update (21/01/2024 @ 22:19):

Octotel engineers have commenced with the fibre repairs to restore connectivity to affected customers. ETR for complete restoration ± 3.5 hours .

Update (21/01/2024 @ 20:02):

Octotel technicians have identified a fibre break and are currently localising the point of failure.

Update (21/01/2024 @ 20:56):  Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process. 

#Strandarea #Octotel #Outage