Octotel is currently experiencing the following issue:
Start Date & Time: 18/10/2026 07:09
Affected road/s: Strand
Impact: Customers may experience no connectivity.
Octotel technicians are currently investigating. There is no ETR at the moment.
Update: 18/10/2026 @ 18:22
Octotel confirmed that this outage was resolved on 18/10/2026 @ 18:22. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update: 18/10/2026 @ 17:25
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.
ETR for complete restoration: ± 2 Hours
Update: 18/10/2026 @ 16:16
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.
ETR for complete restoration: ± 3 Hours
Update: 18/10/2026 @ 15:17
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.
ETR for complete restoration: ± 5 Hours.
Update: 18/10/2026 14:33
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.
Update: 18/10/2026 12:02
Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.
Update: 18/10/2026 10:16
Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.
Update: 18/10/2026 08:35
Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.
#Strand #Octotel #Outage
