Octotel is currently experiencing the following issue:
Start Date & Time: 29/09/2026 @07:48
Affected road/s: Strand
Impact: Customers may experience no connectivity.
Octotel technicians are currently investigating. There is no ETR at the moment.
Update (29/09/2026 @ 17:05):
Octotel confirmed that this outage was resolved on 29/09/2026 @ 17:05. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (29/09/2026 @ 15:08):
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.
ETR for complete restoration: +-3 hours
Update: 29/09/2026 12:29
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.
Update: 29/09/2026 11:21
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.
Update: 29/09/2026 10:14
Octotel engineers have commenced with the fibre repairs to restore connectivity to those affected customers.
Update: 29/09/2026 09:14
Octotel's engineers are currently on-site, still assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.
Update: 29/09/2026 08:22
Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.
#Strand #Octotel #Outage
