Octotel is currently experiencing the following issue:
Start Date & Time: 21/05/2026 @ 07:37
Affected Area: Strand
Impact: Customers may experience no connectivity.
Octotel technicians are currently investigating. There is no ETR at the moment.
Affected roads are listed below:
1st Street
3rd Street
4th Street
Abattoir Street
Adela Street
Adiela Street
Amy Street
Annike Close
Anthea Street
Ash Close
Augusta Close
Beech Close
Bergamot Road
Black Forest Drive
Bloubos Road
Blouw Street
Bridgotte Street
Broadlands Road
Canal Crescent
Cassies Road
Chanita Street
Cherry Hills Close
Chestnut Avenue
Chestnut Close
Dallas Crescent
Disa Road
Erica Street
Estoril Way
Fame Crescent
Fareal Street
Farlow Way
Fatima Street
Faure Marine Drive
Forbes Street
Fortuin Street
Fuchsia Road
Geldenhuys Avenue
George Street
Gleneagles Mews Close
Golf Terrace
Gordon's Bay Drive
Gousblom Road
Grootboom
Gustrouw Avenue
Hassan Khan Avenue
Hibiscus Avenue
Iris Street
Jasmin Street
Johaar Adams Street
John Wyngaard Street
Laetitia Street
Lancaster Road
Lemoenboom Road
Liberty Street
Mydrecht Street
Nadia Street
Natasha Street
Nazli Crescent
O'Connell Drive
Onverwacht Road
Pebble Beach Close
Petunia Avenue
Play Close
Ross Street
Saint Andrews Drive
Sercor Drive
Serina Street
Shireen Street
Smith Street
Solly Arendse Close
Stephanie Street
Suraya Street
Tania Street
Tracy Street
Tulip Close
Uitspan Close
Valda Street
Veronica Street
Victoria Street
Wack Wack Close
Wairakei Close
Whistlewood Crescent
Wild Olive
William Stewart Street
Wilhelmina Schaefer Street
Zaida Street
Zeanette Street
Update (21/05/2026 @ 16:42):
Octotel confirmed that this outage was resolved on 21/05/2026 @ 16:42. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (21/05/2026 @ 15:55):
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.
ETR for complete restoration: ±2 hours
Update (21/05/2026 @ 14:21):
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.
ETR for complete restoration: ±2 hours
Update (21/05/2026 @ 12:47):
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.
ETR for complete restoration: ±3 hours
Update (21/05/2026 @ 11:37):
Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.
ETR for complete restoration: ± 4 hrs
Update (21/05/2026 @ 11:18):
Octotel's engineers are still on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, we'll provide an estimated ETR for the full restoration process.
Update (21/05/2026 @ 10:04):
Octotel's engineers are still on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, we'll provide an estimated ETR for the full restoration process.
Update (21/05/2026 @ 09:10):
Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.
#Strand #Octotel #Outage
