Octotel is currently experiencing the following issue:
Start Date & Time: 21/12/2025 10:28
Affected Area/s: Strand, Lwandle
Impact: Customers may experience no connectivity.
Octotel technicians are currently investigating. There is no ETR at the moment.
Update (21/12/2025 @ 20:31):
Octotel confirmed that this outage was resolved on 21/12/2025 @ 20:31. Please restart your devices and contact our Support Team should you still experience connection issues.
Update: 21/12/2025 16:16
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.
Update: 21/12/2025 16:16
Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.
ETR for complete restoration: ± 4 Hours
Update: 21/12/2025 12:51
Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.
Update: 21/12/2025 12:44
Octotel technicians are observing an issue affecting certain customers in the Strand, Lwandle area. Technicians are currently investigating.
#Strand #Outage #Octotel
