Strand

Octotel is currently experiencing the following issue:

Start Date & Time: 17-10-2023 @ 11:52
Affected Area: Strand
Impact: Customers will experience no connectivity.

Octotel technicians are currently investigating. There is no ETR at the moment.

Update: Tuesday 17 Oct 2023 - 12:45: Octotel engineers are currently on-site, assessing the damage across our fibre infrastructure.
Update: Tuesday 17 Oct 2023 - 14:05: Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.
Update:Tuesday 17 Oct 2023 -  15:13  Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections has been restored.

ETR for complete restoration: +-3 hours

Further updates to follow as our team makes progress.
# Strand #Octotel #Outage