Update Vumatel has confirmed that the below issue has been resolved.
If you are still experiencing issues with your
connection, please be sure to log this with our Cool Support Desk on
010-593-2665 or log a ticket
here
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Update Fri 10/09/2021 15:12: The 3rd party has installed the new fibre cable and splicing will commence. Currently the ETR is 17:30.
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Update: Fri 10/09/2021 05:11: Arrangements have been made to assist with the fault as the team that was working on the fault is fatigued. Further Information regarding the ETA of the new team will be shared at 07:30 AM.
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Update Thu 09/09/2021 21:40: Zoom Fibre has confirmed that Technicians are still working on repairs ETR 4:30am
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Update Thu 09/09/2021 @ 17:41: Zoom Fibre has confirmed that Technicians are still working on repairs
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Update: Thu 09/09/2021 14:53 - A new ETA has been provided of 03:30 PM
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Update: Thu 09/09/2021 13:38 - Technicians have been dispatched, current ETA is 2PM
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Update: Thu 09/09/2021 12:57 - There are repairs being made, they are also attempting to reroute all customers to get the links back up as soon as possible.
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Zoom Fibre is currently experiencing the following outage:
Date: Thu 09/09/2021 11:36
Area/s: Standerton
Impact: Residents will have no connectivity
Zoom Fibre technicians are working on the issue. There is currently no ETR.
