Link layer is currently experiencing the following issue:
Start Date & Time: 01/08/2025 @ 18:30
Affected Area/s:South, North beach
Impact: Customers may experience no connectivity.
Link layer technicians are currently investigating. There is no ETR at the moment.
Update (02/08/2025 @ 00:00):
Techs splicing the last joint, due to this being a major break with numerous resplicing required, the tentative ETR provided is 18:00 . More updates to follow.
Update (02/08/2025 @ 12:49):
The tech is preparing to splice the second joints. We’ll keep you updated . More updates to follow.
Update (02/08/2025 @ 11:45):
There are three joints that need to be spliced, and the tech is currently working on the first one . More updates to follow.
Update (02/08/2025 @ 11:01):
Techs are on-site at the POP and will work on restoring the outage along with all the individual faults which includes your link . More updates to follow.
Update (02/08/2025 @ 10:32):
Follow up call made with LA escalation supervisor as well with NOC manager and they advised they will share an ETA for technicians to site since there was a shift change . More updates to follow.
Update (02/08/2025 @ 09:54):
Follow up call made with LA and they advised they are following up with the OPS manager to advise on the latest.
We will revert with more updates once received . More updates to follow.
Update (02/08/2025 @ 08:22):
Kindly note that the Focus team is still in the process of pulling new cable, and four joints still need to be spliced to complete the restoration work.”
We provide and update as soon as further information is available.. More updates to follow.
Update (02/08/2025 @ 05:38):
Link Africa has confirmed that their team is still onsite working towards repairing the 4 damaged joints. We have escalated the call for urgent feedback as an estimated restoration time has not been provided.. More updates to follow.
Update (01/08/2025 @ 23:53):
Link Africa has confirmed they are currently replacing two burnt joints. An Estimated restoration time will be provided as soon as splicing commences.
We provide and update as soon as further information is available.. More updates to follow.
Update (01/08/2025 @ 22:46):
Link Africa has provided photos confirming extensive infrastructure damages. Please note we are continuously requesting updates on the matter.. More updates to follow.
Update (01/08/2025 @ 21:42):
Please be advised that our technical team has identified a major fibre cut affecting the service. The damage has impacted four critical joints, resulting in a disruption of connectivity in the area.Both teams arrived onsite.
. More updates to follow.
Update (01/08/2025 @ 21:00):
Link Africa has confirmed that there is an outage on their network. Technicians are on site and are awaiting a civil team to assist.
We have requested the civil team ETA and will share this information as soon as possible . More updates to follow.
Update (01/08/2025 @ 20:00):
Our upstream provider has confirmed that they see errors on the backhaul link. We are awaiting further feedback from Link Africa.. More updates to follow.
Update (01/08/Y2025 @ 19:43):
The team has tested the backhaul and have confirmed it is up. Our upstream providers engineers are currently investigating the matter and updates will be provided as soon as possible . More updates to follow.
Update (01/08/2025 @ 18:41):
Our team are currently enroute to the area, once investigations have been completed further information will be provided. ETA +-45 minutes. More updates to follow.
#North beach #LinkLayer #Outage
