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Silverfields, Roodepoort - INC-000024579

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Vumatel is currently experiencing the following issue:

 

Start Date & Time: 02/10/2025 @ 15:57

Affected Area/s:Silverfields, Roodepoort

Impact: Customers may experience no connectivity.

 

Vumatel technicians are currently investigating. There is no ETR at the moment.

 

Update (03/10/2025 @ 10:00):

Vumatel confirmed that this outage was resolved on 03/10/2025 @ 10:00. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.

 

Update (03/10/2025 @ 10:00):

Associated tickets are being tested to ensure no further work is required. More updates to follow.

 

Update (03/10/2025 @ 09:56):

Associated tickets are being tested to ensure no further work is required. More updates to follow.

 

Update (03/10/2025 @ 09:55):

Technicians moved clients to a different port to restore services.. More updates to follow.

 

Update (03/10/2025 @ 09:00):

Our technician is en route to the POP. The vendor's technician will be on site to grant access so the SFP can be replaced.. More updates to follow.

 

Update (03/10/2025 @ 08:58):

Technicians are on site localising the fault. More updates to follow.

 

Update (03/10/2025 @ 08:04):

Technicians have been dispatched to localise fault. ETA 40min. More updates to follow.

 

Update (03/10/2025 @ 00:38):
Repairs on hold as a site meeting needs to be arranged. DFA advised that the CP was not picking up when they tried to call. More updates to follow
 
Update (02/10/2025 @ 21:54):
We are following up with the fiber provider on the progress of the fault and will share progressive feedback as soon as possible.. More updates to follow.
 
Update (02/10/2025 @ 21:48):We are following up with the fiber provider on the progress of the fault and will share progressive feedback as soon as possible.. More updates to follow.
 
Update (02/10/2025 @ 19:53):
Team to investigate from site-B, pending access. More updates to follow.
 
Update (02/10/2025 @ 18:58):
Testing from site:DrHavenga Pannel info:FTPS03_15960_LEARSKOOL DR HAVENGA Port125-Fd with splitter Port126-Fd with splitter Full distance . More updates to follow.

 

#Silverfields #Roodepoort #Vumatel #Outage

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