Silverfields

Please note that services have now been restored.
Should you still be experiencing technical difficulties, kindly follow the normal process of logging a ticket through our support desk by mailing us at support@coolideas.co.za or call our support number on 010 593 2665.
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Update Mon 23/12/2019 08:27
Please note that the Technicians are on site working on restoring the rest of the links, No ETR as yet.
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Update Sun 22/12/2019 09:13:
Please note that services have been partially restored.
The technicians will resume with further investigations Monday 23/12/2019
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Update Friday, 20 December 2019 at 08:56: The DFA and SADV teams arrived on site at 08:00am as planned and there’s work in progress.
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Update Thursday 19 December 21:54: Situation has been deferred until 08:00 tomorrow due to safety concerns.
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Update Thursday 19 December 20:34:Please note that the Technicians found breaks on 11 of the fibres and are busy localising.
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Update Wednesday 18 December 16:56 Please note that the Technicians are testing the links one at a time.
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Update Wednesday 18 December 14:22: Please note that the SADV and DFA Technicians are on site testing all circuits.
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Update Wednesday 18 December 08:12: Please note that the fault has been escalated to our backhaul service provider to investigate, No ETA as yet.
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Update Wednesday 18 December at 07:42
Please note that the technicians will rebuild a major fibre joint from 08:00-12:00.
Testing of all circuits will resume once this is completed.
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Update Tuesday 17 December at 20:25 Technicians are still busy with the splicing repairs.
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Update Tuesday 17 December at 13:13 :Please note that the DFA re-splicing entire panel at silverfields, and it will take 2 hours to complete and then they will begin patching splitters back.
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Update Tuesday 17 December at 10:26 : Due to complexity of the faults, SADV technicians, DFA technicians and fibre contractors are still onsite working on resolving the issue.
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Update 16 Monday December at 10:00 : Technicians are currently working to resolve all effected links.
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Update Sunday 15 December at 10:00:Technicians are working on diverting physical links to restore connectivity, still no ETR as yet.
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Update Saturday 14 December at 12:30: Technicians are still working on site to restore connectivity

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Update Friday 13 December at 18:40: Technicians onsite are working to resolve connection issues.
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Update Friday 13 December at 13:09: Please note that the SADV and DFA Technicians are still onsite investigating.
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Update Thursday 12 December at 21:09: Due to the complexity of the issue,a site meeting between SADV and our backhaul service provider has been deferred to tomorrow at 09h30 for further investigations.
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Update Thursday 12 December at 12:19: Please note that the issue has been escalated to our back-haul service provider, no ETA as yet.
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Please note we are aware of the technical difficulties currently being experienced at Silverfields.

The fault has been escalated to the fibre contractors to investigate, and it has been scheduled to be attended this morning before 09:00.

We will keep you updated with information as we receive it.