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Frogfoot is currently experiencing the following issue:
Start Date & Time: 17/05/2024 @ 16:38
Affected Area/s: Rynfield
Impact: Customers may experience no connectivity.
Frogfoot technicians are currently investigating. There is no ETR at the moment.
Update (18/05/2024):
*Outage Update:*
*2024-05-17*
-- Logged to layer 1 vendor.
-- ETA requested from Vendor.
-- Techs have been notified to investigate the link. Awaiting ETA.
-- Vendor techs are enroute to site. ETA 20:00.
-- Vendor techs are on site testing. More updates to follow.
-- Car bumped Frogfoot equipment. Frogfoot techs alerted about the incident.
-- Ticket sent to contractor. Awaiting ETA.
-- Contractor teams are on route to site. More updates to follow.
*2024-05-18*
-- The teams are on site. More updates to follow.
-- Techs are still on site working towards a resolution.
-- SDC has been replaced and lock has been commissioned. Vendor techs to complete works on site.
-- Vendor awaiting floating team, outage deferred until 08:00.
-- Team is busy investigating
-- Floating team is currently working towards a resolution
Update (19/05/2024 @ 09:37):
Frogfoot confirmed that this outage was resolved on 18/05/2024 @ 16:51. Please restart your devices and contact our Support Team should you still experience connection issues.
#Rynfield #Frogfoot #Outage
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