Octotel is currently experiencing the following issue:
Start Date & Time: 30/04/2026 @11:39
Affected Area/s: Ruyterwacht, Andriaanse, Clarkes
Impact: Customers may experience no connectivity.
Octotel technicians are currently investigating. There is no ETR at the moment.
Update (04/05/2026 11:13):
Octotel confirmed that this outage was resolved on 30/04/2026 20:44. Please restart your devices and contact our Support Team should you still experience connection issues.
Update (30/04/2026 @20:44):
Octotel engineers have completed the fibre repair works. Please have those customers still offline reboot their ont and routers and retest the connection.
Update (30/04/2026 @18:50):
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.
ETR for complete full Restoration is ± 1hour
Update (30/04/2026 @17:37):
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.
ETR for complete full Restoration is ± 2 hours
Update (30/04/2026 @ 16:33):
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.ETR for complete full Restoration is ± 3 hours.. More updates to follow.
Update (30/04/2026 @14:39):
Octotel engineers have commenced with the repairs to restore connectivity to those affected customers.
ETR for complete full Restoration is ± 4 hours
Update (30/04/2026 @12:35):
Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure.
Once all the damage is pinpointed, they'll provide an estimated ETR for the full restoration process.
Further updates to follow
#Ruyterwacht #Andriaanse #Clarkes #Octotel #Outage
