Octotel is currently experiencing the following issue:
Start Date & Time: 17/07/2026 @08:07
Affected Area/s: Ruyterwacht
Impact: Customers may experience no connectivity.
Octotel technicians are currently investigating. There is no ETR at the moment.
Update (17/07/2026 @ 16:53):
Octotel confirmed that this outage was resolved on 17/07/2026 @ 16:53. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update: 17/07/2026 @15:55
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.
ETR for complete restoration: +- 3 Hours
Update: 17/07/2026 @13:54
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.
Certain customer connections have been restored. ETR for complete restoration: +- 4 Hours
Update: 17/07/2026 @12:45
Octotel engineers have commenced with the fibre repairs to restore connectivity to those affected customers.
ETR for complete restoration: ± 6hrs
Update: 17/07/2026 @11:57
Octotel engineers have commenced with the fibre repairs to restore connectivity to those affected customers.
ETR for complete restoration: to be confirmed
Update: 17/07/2026 @10:45
Octotel's engineers are still assessing the damage across our fibre infrastructure. Once all the damage is pinpointed they will provide an estimated ETR for the full restoration process.
Update: 17/07/2026 @09:27
Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.
#Ruyterwacht #Octotel #Outage
