Ruyterwacht

Octotel is currently experiencing the following issue:

Start Date & Time: 05/11/2025 @ 07:58

Affected Area/s: Ruyterwacht  

Impact: Customers may experience no connectivity.

Octotel technicians are currently investigating. There is no ETR at the moment.

Update (05/11/2025 @ 16:37):

Octotel confirmed that this outage was resolved on 05/11/2025 @ 16:37. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.

Update (/05/11/2025 @ 15:08):

Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. ETR for complete restoration: ±4HrsFurther updates to follow as our team makes progress. . More updates to follow.

Update: 05/11/2025 @ 13:44

Our Octotel engineers are currently continuing with the fibre resplicing to restore connectivity for those affected customers. Certain connections have already been successfully restored.

Update: 05/11/2025 12:22

Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

ETR for complete restoration: ±3Hrs

Update: 05/11/2025 10:52

Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.

Update: 05/11/2025 09:21

Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

#Ruyterwacht #Octotel #Outage