Vumatel is currently experiencing the following issue:
Start Date & Time: 18/07/2025 @ 13:42
Affected Area/s: Roodepan Zone 1, Kimberley
Impact: Customers may experience no connectivity.
Vumatel technicians are currently investigating. There is no ETR at the moment.
Vumatel confirmed that this outage was resolved on 20/07/2025 @ 18:13. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (20/07/2025 @ 15:11):
Technicians are currently attending to the remaining fallout cases. Further update will be shared by 18:00.
Update (20/07/2025 @ 10:11):
Technicians are actively addressing the remaining fallout cases. Further updates will be provided at 3:00 PM . More updates to follow.
Update (20/07/2025 @ 09:56):
Technicians are on site continuing with repairs . More updates to follow.
Update (20/07/2025 @ 07:43):
Technicians will attend to the services that remain down this morning . More updates to follow.
Update (19/07/2025 @ 21:06):
Repairs have been deferred to tomorrow, technicians will attend the remaining cases first thing in the morning . More updates to follow.
Update (19/07/2025 @ 19:41):
Technicians are actively attending to the remaining cases as a matter of priority. . More updates to follow.
Update (19/07/2025 @ 18:19):
Technicians are busy checking and splicing damaged fibers . More updates to follow.
Update (19/07/2025 @ 17:10):
Technicians are now attending the remaining cases . More updates to follow.
Update (19/07/2025 @ 16:28):
Technicians have started splicing. ). More updates to follow.
Update 19/07/2025 @ 14:39
Technicians are still preparing the joints for splicing
Update 19/07/2025 @ 13:22
Technicians are preparing the joints for splicing
Update 19/07/2025 @ 11:59
Technicians are done pulling slack and are now awaiting stock to start with repairs
Update 19/07/2025 @ 10:39
Technicians are still pulling slack. More updates to follow.
Update 19/07/2025 @ 08:56
Technicians are pulling slack
Update 19/07/2025 @ 07:13
Technicians will continue with repairs this morning
Update 18/07/2025 @ 22:05
Incident will be placed on hold until tomorrow morning, as additional manpower is required to proceed
Update 18/07/2025 @ 20:34
Break has been identified; the team is engaged in pulling slack
Update 18/07/2025 @ 18:54
Technicians are still on-site localizing the fault
Update 18/07/2025 @ 18:54
The team is still in the process of tracing and locating the physical break in the cable
Update 18/07/2025 @ 17:41
Technicians are on site localizing the fault
#RoodepanZone1 #Vumatel #Outage
