Update Tue 27/07/2021 18:39: Octotel has confirmed that the below issue has been resolved.
If you are still experiencing issues with your
connection, please be sure to log this with our Cool Support Desk on
010-593-2665 or log a ticket
here
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Update Tue 27/07/2021 @ 16:45: Octotel is working on restoring the remaining 40 customers connections which
will systematically restore as our onsite teams repair the last of the
damaged cable.
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Update: 27/07/27 08:04:
Octotel is working on restoring the remaining 80 customer connections which will systematically restore as our onsite teams repair the last of the damaged cable.
The location of the customers still down are as follows:
The Claremont Building
Hazel Mere building
St Michaels Rd
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Update Mon 26/07/2021 20:16: Octotel has confirmed that their technicians are still busy with repairs
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Update Mon 26/07/2021 @ 16:29: Octotel has confirmed that their technicians are still busy with repairs
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Update: Mon 26/07/2021 14:41 -
Octotel Engineers are making steady progress in restoring the remaining 10% of clients that are still offline.
Client restoration has been slow this morning due to the preparation work which was required.
We are expecting the process to accelerate from this point onwards, but final ETR is still not available.
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Update: Mon 26/07/2021 09:23
Octotel Engineers are still working to restore connectivity to the rest of the customers still offline in the Harfield and Kenilworth area. The teams are making progress and clients are restoring systemically.
Due to the extensive trenching in the Southern Suburb areas we have located additional cable damage which our on site teams are investigating and will provide further feedback once the cable has been inspected.
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Update: Sun 25/07/2021 20:29
Octotel Engineers have scheduled emergency maintenance to restore connectivity to those still offline. The remaining customers who are down are located in the Harfield Village and Kenilworth area.
Customer connections will systematically start restoring from 06:00am
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Update Sat 2021/07/25 13:58
Octotel engineers are still busy with repairing the damaged infrastructure. Their teams are currently working in the Kenilworth and Claremont areas to restore those still offline.
Those affected clients will start restoring as our teams resplice the remaining fibre cables however we are unable at this point to provide a final resolution time.
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Update Sat 2021/07/25 09:21
Octotel engineers are still busy with repairing the damaged infrastructure.
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Update Sat 2021/07/24 23:18 -
Octotel Engineers has located additional infrastructure damage while testing and tracing out the cable in order to restore connectivity to those still offline.
Due to the extent of the damage we are required to replace all cabling which will result in the following areas experiencing no connection:
Wynberg
Harfield Village
Kenilworth
Plumstead
Claremont
Octotel has scheduled emergency maintenance to refloat, resplice and reconnect all clients that were and currently affected by the fibre break to ensure the connection is stable after the repair work has been carried out.
The maintenance is scheduled for:
Date: 25 July 2021
Time: 00;00am - 07;00am
Duration: 7 Hours
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Update Sat 2021/07/24 16:20
Octotel engineers are still busy with repairing the damaged infrastructure.
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Update Sat 2021/07/24 14:24
Octotel engineers are still busy with repairing the damaged infrastructure.
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Update Sat 2021/07/24 12:49
Octotel engineers are still busy with repairing the damaged infrastructure.
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Update Sat 2021/07/24 08:49
Octotel engineers are still in progress with repairing the damaged infrastructure. 90% of the affected customer connections have been restored.
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Update Sat 2021/07/24 07:18
Octotel engineers are still in progress with repairing the damaged infrastructure. 80% of the affected customer connections have been restored.
Octotel Engineers are still on site working on the cable repairs to restore connectivity to those customers still offline
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Update Fri 23/07/2021 15:40: Due to the extent of the damage, 6 - 8 hours is the current estimate for a full restoration of all services affected.
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Update Fri 23/07/2021 14:45: Octotel Engineers have located the fibre break, damage caused by an independent contractor trenching in the area.
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Octotel is currently experiencing the following outage:
Date: Fri 23/07/2021 12:59
Area/s: Rondebosch
Wynberg
Kenilworth
Claremont
Impact: Residents have no connectivity
Octotel technicians are working on the issue. There is currently no ETR.
