Octotel is currently experiencing the following issue:
Start Date & Time: 17/07/2025 @ 13:07
Affected Area/s: Rondebosch, Claremont,Kenilworth
Impact: Customers may experience no connectivity.
Octotel technicians are currently investigating. There is no ETR at the moment.
Octotel confirmed that this outage was resolved on 17/07/2025 17:34. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (17/07/2025 @ 16:01):
Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.
Update (17/07/2025 @ 14:58):
Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process . More updates to follow.
Update (17/07/2025 @ 14:01):
We are observing an issue affecting certain customers in the Rondebosch area. More updates to follow.
Affected roads are listed below
Arlington Close
Boundary Road
Bridle Cl
Cleveland Rd
Doncaster Rd
Harry Stodel Street
Lancaster Rd
Milner Rd
Punters Way,
Union St
Twilley St
Rosmead Ave
Old Stanhope Rd
#Kenilworth #Claremont# Octotel#Outage
