Open fibre is currently experiencing the following issue:
Start Date & Time: 27/01/2025 21:22
Affected Area/s: Riverside Mall
Impact: Customers may experience no connectivity.
Open fibre technicians are currently investigating. There is no ETR at the moment.
Open fibre confirmed that this outage was resolved on 28/10/2025 @ 13:15. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update: 28/01/2025 12:25
Please be advised that the Open Fibre service disruption impacting Riverside Mall is ongoing
Update: 28/01/2025 11:12
Please note that the Technician is still busy sourcing the SAT panel. No ETA/ETR. We do apologize for the inconvenience caused.
Update: 28/01/2025 10:08
The maintenance team is on-site and they suspect the SAT panel is faulty, The technician is busy sourcing the SAT panel.
Update: 28/01/2025 08:36
Kindly note that the technician is en route to the site to further investigate, ETA will be provided once received
#RiversideMall #OpenFibre #Outage
