Evotel is currently experiencing the following issue:
Start Date & Time: 14/10/2026 @ 09:23
Affected Area/s: Riebeeckstad
Impact: Customers may experience no connectivity.
Riebeeckstad technicians are currently investigating. There is no ETR at the moment.
Update (15/10/2026 @ 07:06):
Evotel confirmed that this outage was resolved on 14/10/2026 @ 20:02. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (14/10/2026 @ 13:50):
Evotel technical team has identified a damaged cable as the source of the network disruption affecting the community. Repair work is currently underway and requires trenching to access the underground cable and complete the necessary repairs.
The team remains committed to restoring connectivity to all affected customers as soon as possible. We appreciate your continued patience and understanding while restoration efforts are in progress
Further updates will be provided as more information becomes available.
Next update: 5PM
Update (14/10/2026 @ 10:40):
Reason for Outage: Damaged Cable
Evotel technical team has identified a damaged cable as the source of the network disruption affecting the community. The team is currently working on the necessary repairs to restore connectivity to all affected customers as soon as possible.
Next update: 2PM
#Riebeeckstad #Evotel #Outage
