Vumatel is currently experiencing the following issue:
Start Date & Time: 27/07/2026 @16:00
Affected Area/s: Randpark Ridge Sector 2
Impact: Customers may experience no connectivity.
Vumatel technicians are currently investigating. There is no ETR at the moment.
Update (31/07/2026 08:38):
Vumatel confirmed that this outage was resolved on 29/07/2026 21:58. Please restart your devices and contact our Support Team should you still experience connection issues.
Update (28/07/2026 @ 11:30):
Vumatel has advised that 12 cables are showing from the exposed ducts to be damaged; they are still busy opening and exposing. Next update: 15:30
Update (28/07/2026 @ 09:23):
Vumatel has advised that the Civil team is busy with the trench to find the existing fibre duct. Next update: 13:30
Update (28/07/2026 @ 07:41):
Vumatel has advised that the Civil team has arrived on site
Update (28/07/2026 @ 07:18):
Vumatel Civil team on route to site
Update (27/07/2026 @ 20:14):
Vumatel Teams have power cables exposed next to where the guys need to work and have a health and safety officer here with them onsite and we can't continue. Teams will get started tomorrow morning.
Update (27/07/2026 @ 19:42):
Vumatel has advised that there's still a fire on the other side close to the power cable. BMCT health and safety was requested to come onsite to advise if the teams can carry on trenching and exposing. Civils team en route in the meantime to get 7 ways from Midrand office.
Update (27/07/2026 @ 17:31):
Vumatel Teams waiting for civils to come back to the site and see if they can expose the 7 ways to see which cables are damaged. Note that the fire is still on and teams are still also trying to put it out.
Update (27/07/2026 @ 16:29):
Vumatel Technicians are on site localising the fault
#RandparkRidgeSector2 #Vumatel #Outage
