Vumatel is currently experiencing the following issue:
Start Date & Time: 10/07/2026 @ 23:40
Affected Area/s: Pine Slopes, DFA Fourways, Lone Hill
Impact: Customers may experience no connectivity.
Vumatel technicians are currently investigating. There is no ETR at the moment.
Vumatel confirmed that this outage was resolved on 13/07/2026 @ 19:44. Please restart your devices and contact our Support Team should you still experience connection issues.
Update (13/07/2026 @16:13):
Associated tickets are being tested to ensure no further work is required.
Update (13/07/2026 @13:00):
Please note that the incident has been placed on hold as the system is currently undergoing further upgrades. Additional updates will be provided at 4:00 PM
Update (13/07/2026 @11:01):
Vumatel technicians are currently onsite replacing Line Card 10. Further progress updates will be shared as they become available
Update (13/07/2026 @ 09:08):
Kindly note that the fan filter on four line cards were replaced. Services on three of the line cards have been fully restored. The Vumatel team will continue investigating Line Card 10 to ensure full-service restoration.
Further updates will be shared
Update (12/07/2026 @ 21:26):
The Vumatel technician will gain access tomorrow morning, and the investigation will resume thereafter.
Update (12/07/2026 @ 20:25):
Kindly note that the Carrier Engineer has recommended replacing the line card with a new one. The Vumatel team is proceeding with the recommended action.
Update (12/07/2026 @ 18:04):
Current observations indicate that Line Card 10 is not upgrading, and there is no alternative firmware version available to force the upgrade. The team is investigating further and will provide updates as they become available.
Update (12/07/2026 @ 16:53):
We are currently awaiting feedback from the Vumatel vendor regarding the line card upgrade. A further update will be provided once the upgrade has been completed. Next update: 19:00.
Update (12/07/2026 @ 15:32):
Please note the Vumatel team is still upgrading the line card. We will provide a further update once the work has been completed.
Update (12/07/2026 @ 12:55):
Vendor technicians are working on upgrading the card as it is on a different software version. Further updates will be provided as soon as possible.
Update (12/07/2026 @ 12:00):
Vendor technicians are still investigating the fault on line card 10. Further updates will be provided as soon as possible.
Update (12/07/2026 @ 10:36):
Vendor technicians are currently investigating the fault.
Update (12/07/2026 @ 09:05):
We can confirm that Line card 8 and 9 did restore after replacing the FAN Filter. However line card 10 did restore but with degraded services. We have escalated the issue to the vendor for further investigations.
Update (12/07/2026 @ 08:04):
Vumatel technicians are onsite - replacement of the fan unit at the POP will commence shortly. Further updates will be provided as soon as possible.
Update (11/07/2026 @ 23:38):
Repairs are on hold as we are not allowed to access this area at this time. Access is granted for tomorrow morning at 8 am.
Update (11/07/2026 @ 22:34):
The technician advised that a fan needs to be installed. The next update will be provided at 00:00 am
Update (11/07/2026 @ 21:28):
Please note the issue appears to be caused by high temperature. The technician is currently on site investigating and working to restore the service.
Update (11/07/2026 @ 19:43):
The technician has arrived onsite and is in the process of replacing the line cards.
Update (11/07/2026 @ 18:36):
The replacement line card has been issued, and the technician is currently en route to site to replace it. Further updates will be provided as work progresses.
Update (11/07/2026 @ 17:21):
The required line cards will be issued within the next hour and replacement of the line cards will commence once they are received. A further update will be provided after the replacement has been completed.
Update (11/07/2026 @ 16:04):
Vumatel technicians are on site investigating the fault
Update: 11/07/2026 12:57
Vumatel engineers have tried a soft reset of the cards in question, but the device is not detecting them at all. Technicians will be dispatched to site to perform a hard reboot on the cards. Further updates will be provided as soon as possible.
Update: 11/07/2026 11:37
Vumatel Technicians are currently investigating the fault.
Update: 11/07/2026 10:22
Vumatel Vendor technicians have been notified of the fault.
#Pine Slopes #Vumatel #Outage
