Think speed is currently experiencing the following issue:
Start Date & Time: 16/07/2025 @ 18:36
Affected Area/s: Pennington, Kelso, Sezela
Impact: Customers may experience no connectivity.
Think speed technicians are currently investigating. There is no ETR at the moment.
Update (17/07/2025 @ 11:35):
Think speed confirmed that this outage was resolved on 17/07/2025 @ 11:35. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update: 16/07/2025 20:38
The L1 technicians tested the fibre backhaul to the Scottburgh node and identified a fault approximately 13.7km from the Pennington node. They are currently tracing the route to pinpoint the exact location of the fault. More updates to follow.
Update: 16/07/2025 20:00
Technicians have arrived at the Pennington node and are busy investigating
# Pennington#Kelso#Sezela#ThinkSpeed #Outage
