Vumatel is currently experiencing the following issue:
Start Date & Time: 19/09/2026 23:29
Affected Area/s: Parktown_North-ds; Greenside-ds; Emmerentia-ds; Westdene-ds; Melville-ds; Parkhurst-ds
Impact: Customers may experience no connectivity.
Vumatel technicians are currently investigating. There is no ETR at the moment.
Update (20/09/2026 11:41):
Vumatel confirmed that this outage was resolved on 20/09/2026 10:39. Please restart your devices and contact our Support Team should you still experience connection issues.
Update: 20/09/2026 03:20
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Associated tickets are being tested to ensure no further work is required
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Update: 20/09/2026 02:24
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Vumatel team is investigating why there is no power to the POP and working to get the generator started. A mobile generator is being arranged at the same time.
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Update: 20/09/2026 01:42
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BMCT has arrived on site and is currently working to restore services. A major airlock has been identified on the generator, which is preventing it from starting properly.
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Update: 20/09/2026 00:43
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The Vumatel technicians are currently onsite and have confirmed that there is no power in the area. They are awaiting the arrival of the BMCT technician, who will refuel the generator.
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Update:19/09/2026 23:29
Technicians notified of possible outage
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