Cool Fibre is currently experiencing the following issue:
Start Date & Time: 21/11/2025 @ 08:10
Affected Area: Parktown Quarter shopping centre
Impact: Customers may experience no connectivity.
Cool Fibre technicians are currently investigating. There is no ETR at the moment.
#ParktownQuarter #CoolFibre #Outage
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Update: 21/11/2025
Cool Ideas technicians attended site and confirmed the issue to be on the back-haul.
Issue has been logged with the layer 1 vendor for investigation.
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Update: 21/11/2025
Vendor techs are on site investigating.
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Update: 21/11/2025
Back-haul restored, site connection restored.
We are monitoring to confirm stability.
