Parktown

Cool Ideas is currently experiencing the following issue.

Start Date & Time: 29/07/2024 @ 06:30 
Affected Service/s: DFA
Affected Area/s: Parktown and Surrounding Areas


Impact: Customers may experience no/intermittent connectivity.

Cool Ideas technicians are currently investigating, no ETR at the moment. We apologise for the inconvenience.


Update - 29/07/2024 @ 09:19

Technicians have identified a fibre break and are working on repairs. There is still no ETR at this stage. More updates to follow.


Update - 29/07/2024 @ 08:50
Technicians are on site working on repairs. There is still no ETR at this stage. More updates to follow.

Update - 29/07/2024 @ 08:28
Technicians have identified the fault and are enroute to the fault site. ETA is 10-15 minutes but there is still no ETR.

#CoolIdeas #DFA #Parktown #Outage

DFA confirmed that this outage was resolved on 29/07/2024 @ 10:20. Please restart your devices and contact our Support Team should you still experience connection issues.