Link Layer is currently experiencing the following outage:
Start Time and Date : 07/08/2025 @ 17:35
Area/s: Tongaat
Impact: Customers in the area will experience no internet connectivity during this time.
Link Layer technicians are currently investigating. There is no ETR confirmed.
UPDATE: 07/08/2025 22:08
22:06pm: Please see below the latest feedback from Link Africa:
“Please note that techs have located the damage and cables have been cut and joint taken/stolen.” Kindly note that we have requested an update on the incident. Further feedback will be provided as soon as possible.
UPDATE: 07/08/2025 21:23
20:51pm: Please see below the latest feedback from Link Africa:
“Please note that techs have located the damage and cables have been cut and joint taken/stolen.” Their technicians are currently assessing the full extent of damages, and an estimated restoration time will be provided as soon as possible.
UPDATE: 07/08/2025 20:52
20:51pm: Please see below the latest feedback from Link Africa:
“At this stage, we are unable to provide an (ETR) as our technicians are still in the process of localizing. Once the localization is complete, they will assess the extent of the damage and work on identifying the best solution.”
UPDATE: 07/08/2025 20:00
19:58pm: Please see below the latest feedback from Link Africa:
“Good day, please note an update on the current situation regarding the service disruption you’re experiencing. Our team has identified that the backhaul link has unfortunately dropped, and our technicians suspect that a cable break is the cause. This issue is impacting your link as well. At the moment, our technicians are actively working to localize the exact point of the cable break. We are closely monitoring the situation, and I will ensure that you receive immediate updates as soon as they have located the issue. Additionally, once the technicians have pinpointed the break, we will be able to share pictures and any other relevant details. We sincerely apologize for any inconvenience this may be causing and appreciate your patience and understanding as we work to resolve this.”
UPDATE: 07/08/2025 19:46
19:44pm: The following response was provided by our upstream provider: “Kindly note we escalating to get the techs to assist as we still awaiting ETA”. We will continue following up and providing updates as soon as possible.
# Tongaat#LinkLayer #Outage
