Open fibre is currently experiencing the following issue:
Start Date & Time: 12/08/2025 @ 10:38
Affected Area/s: Newcastle Mall
Impact: Customers may experience no connectivity.
Open fibre technicians are currently investigating. There is no ETR at the moment.
Update (12/08/2025 @ 15:01):
Open fibre confirmed that this outage was resolved on 12/08/2025 @ 15:01. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (12/08/2025 @13:36):
Technicians have confirmed that they are heading towards site in order to confirm if enough slack is available for the repairs
Update (12/08/2025 @11:41):
Maintenance teams have been dispatched and are actively working on the necessary repairs.
#NewcastleMall #OpenFibre #Outage
