Evotel is currently experiencing the following issue:
Start Date & Time: 24/06/2025@ 16:50
Affected Area/s: Newcastle, KwaZulu-Natal
Impact: Customers may experience no connectivity.
Evotel technicians are currently investigating. There is no ETR at the moment.
Update (26/06/2025 @ 13:58):
Evotel confirmed that this outage was resolved on 26/06/2025 @ 13:58. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (26/06/2025@ 11:25):
Technicians have identified a damaged splitter affecting the remaining clients that are offline from the outage earlier this week. We apologise for the extended downtime. Prep to begin splicing is underway.
Next update: 2PM
Update (26/06/2025@ 07:58):
Our technicians are back on-site and actively working to restore service to your area. We apologize for the delayed downtime.
Update (25/06/2025@ 22:03):
Our technicians are still on-site and actively working to restore service to your area. We are making every effort to resolve the issue as quickly and efficiently as possible.
Update (25/06/2025@ 21:01):
Technicians are still actively tracing the fault affecting the connection to your area.
Update (25/06/2025@ 16:46):
Splicing is ongoing on site and we hope to restore connection soon.
Update (25/06/2025@ 14:05):
Technicians are still actively tracing the fault affecting your connection and we apologize for the extended downtime.
Next update: 5pm
Update (25/06/2025@ 08:03):
Technicians are tracing the fault affecting your connection and we apologize for the extended downtime.
Update (25/06/2025@ 08:03):
Technicians are back on site this morning to continue with repairs and we apologize for the extended downtime.
Update (24/06/2025@ 20:00):
Repairs are still in progress and we will keep the community updated on the progress on site.
#Newcastle #KwaZulu-Nata l#Evotel #Outage
