Newcastle Hutten Heights and surrounds

Evotel is currently experiencing the following issue:

Start Date & Time: 24/06/2024 @ 14:22
Affected Area/s: Newcastle Hutten Heights and surrounds
Impact: Customers may experience no connectivity.

Evotel technicians are currently investigating. There is no ETR at the moment.

Update (28/06/2024 08:18):
Evotel confirmed that this outage was resolved on 28/06/2024 08:15. Please restart your devices and contact our Support Team should you still experience connection issues.

Update: 27/06/2024 20:06
Splicing
is ongoing. We hope to have clients connected this evening. Any further delays
will be communicated.


Update (27/06/2024 @14:04):
Work at Victoria Street is ongoing. Evotel currently
cannot guarantee a reconnection time, but we will keep the community informed
of developments.


Update (27/06/2024 @11:06):
Evotel technicians are on-site at Victoria Road and repairs are underway. There is still no ETR. 


Update: 27/06/2024 07:42
Technicians
are returning to the field to restore the final clients affected. We will keep
the community updated.

Update: 26/06/2024 14:08
DisaRoad has restored. Kindly restart your routers and if connection does not restore, please reach out.

Update: 26/06/2024 10:44
Due to ongoing complications with the construction in Newcastle, our team is facing delays at both break sites.
Disa Road is currently being investigated to resolve connection issues.
We are monitoring a new construction site that places the network at risk. We will keep the community informed of developments

Update: 26/06/2024 07:52
Technicians
are back on site and further updates will follow when available. Construction
has damaged isolated parts of the network and we hope to have this resolved as
soon as possible.

Update: 25/06/2024 13:54
Good
progress has been made and the majority of clients have been restored.
Our team
is still on site and we will keep the community updated for the last batches of
clients.

Update: 25/06/2024 10:54
Ongoing
municipal work in the area is slowing progress on repairs. Our team is working
alongside the municipality to manage the repairs. We appreciate the patience of
the community and will continue to report on progress.

Update: 25/06/2024 08:09
Regrettably, we were not able restore the network in totality last night. Technicians have returned to the field. We will keep the community updated.

Update: 24/06/2024 16:44
The repair site has been prepped and splicing is underway.

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