Vumatel is currently experiencing the following issue:
Start Date & Time: 30/10/2025 15:18
Affected Area/s: Multiple Areas - Phoenix , Chatsworth, Newlands East - KZN
Impact: Customers may experience slow/intermittent/no connectivity.
Vumatel technicians are currently investigating. There is no ETR at the moment.
Update (02/11/2025 10:10):
Vumatel confirmed that this outage was resolved on 31/10/2025 15:39. Please restart your devices and contact our Support Team should you still experience connection issues.
Update: 30/10/2025 15:18
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Engineers are busy in a troubleshooting session. Further feedback will be provided.
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Update: 30/10/2025 16:05
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Requesting Trace route and ping test results from a customer to assist as part of the on-going investigation
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Update: 30/10/2025 17:45
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Engineers are still investigating, and troubleshooting efforts are ongoing
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Update: 30/10/2025 20:30
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Engineers are continuing their investigation, and troubleshooting efforts remain in progress
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Update: 30/10/2025 20:50
Investigations are still underway.
Update: 30/10/2025 21:59
Engineers will continue testing throughout the night
Update: 31/10/2025 09:05
Engineers are still busy with troubleshooting work.
#Phoenix #Chatsworth #NewlandsEast #KwazuluNatal #Vumatel #Outage
