Metrofibre is currently experiencing the following issue:
Start Date & Time: 05/04/2026 @ 15:56
Affected Area: Mountain Rise, Pietermaritzburg
Impact: Customers may experience no connectivity.
Metrofibre technicians are currently investigating. There is no ETR at the moment.
Update (06/04/2026 @ 06:17):
Metrofibre confirmed that this outage was resolved on 06/04/2026 @ 06:17. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (05/04/2026 @ 19:12):
Metrofibre want to assure you that we are continuously working hard to restore services, and we will keep you updated on our progress.
Metrofibre estimate that it will take approximately 5 hours to repair the services due to the extent of damage caused.
