Vumatel is currently experiencing the following issue:
Start Date & Time: 04/04/2026 @ 09:13
Affected Area: Motherwell Zone 1
Impact: Customers may experience no connectivity.
Vumatel technicians are currently investigating. There is no ETR at the moment.
Update (04/04/2026 @ 16:11):
Vumatel confirmed that this outage was resolved on 04/04/2026 @ 16:11. Please restart your devices and contact our Support Team should you still experience connection issues.
Update (04/04/2026 @ 15:45):
Vendor technician has started splicing the fiber.
Update (04/04/2026 @ 15:02):
Please note that the vendor technicians are busy preparing the first joint while the other team is busy trenching the other side.
Update (04/04/2026 @ 14:19):
The vendor technicians are still busy trenching to get the slack.
Update (04/04/2026 @ 13:06):
The team found no slack on both sides; the team is busy trenching to get the slack.
Update (04/04/2026 @ 12:04):
Point of break has been located. Team is currently trenching to access slack.
Update (04/04/2026 @ 11:14):
Please note that the team found the fiber break at 356 meters from the POP.
Update (04/04/2026 @ 10:36):
Please note that services are affected due to multiple LM fiber breaks.
The team is en route to investigate the fault, ETA 30 mins.
Update (04/04/2026 @ 09:31):
Vumatel Our teams are investigating the fault. They will follow this up with the corrective action to be taken to resolve it.
We are in coordination with our team for the feedback and we will keep you posted with the updates at the earliest.
#MotherwellZone1 #Vumatel #Outage
