Motherwell Zone 1 - INC-000029872

Update (29/03/2026 @ 02:14):

Vumatel confirmed that this outage was resolved on 29/03/2026 @ 02:14. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues. 

Update (29/03/2026 @ 01:01):

Vumatel team is now busy preparing cable for splicing.

Update (29/03/2026 @ 00:02):

Vumatel  team has located the point of break and they are now busy getting slack.  

Update (28/03/2026 @ 23:13):

 Please note that the team tested and found fiber break at 3.1km from the Pop.  

Update (28/03/2026 @ 21:50):

 Vendor technicians are investigating the issue.

Update (28/03/2026 @ 20:37):

 Vendor technicians have acknowledged the break and are on route to site.  

Update (28/03/2026 @ 19:18):

Vumatel  Technicians are on site localising the fault.

Update (28/03/2026 @ 18:37):

Vumatel  Technicians are enroute to site for further investigations.  

Update (28/03/2026 @ 17:28):

Vumatel  Teams still working on restoring the services that remain down. Next update: 20h00.  

Update (28/03/2026 @ 17:08):