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Motherwell Zone 1 - INC-000008020

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Vumatel is currently experiencing the following issue:

 

Start Date & Time: 01/04/2025 05:06

Affected Area/s: Motherwell Zone 1, Nelson Mandela Bay 

Impact: Customers may experience no connectivity.

 

Vumatel technicians are currently investigating. There is no ETR at the moment.

 

Update: 01/04/2025 @12:24:

Vumatel confirmed that this outage was resolved on 01/04/2025 @14:24. Please restart your devices and contact our Support Team should you still experience connection issues.

 

Update: 01/04/2025 @13:12:

Technicians are arranging joint trouble shooting. Further updates will be provided as soon as the technicians have met on site.  

 

Update: 01/04/2025 10:35

Technicians are still localizing. They are moving to the next manhole.
 

 

Update: 01/04/2025 09:41

Technicians are currently localizing the fault.

 

Update: 01/04/2025 08:30

Our Vuma Technicians are on site and discovered a break at 16.4 KMs on Liquid Telecom side. Awaiting feedback from Vendor.
 

 

Update: 01/04/2025 08:24

Technicians are on site localising the fault

 

Update: 01/04/2025 08:04

Feedback has been requested from Vendor.

 

Update: 01/04/2025 06:52

Technicians have been dispatched to localise fault

 

Update: 01/04/2025 05:38

We are observing that the last mile port is down and unable to reached customer end liquid router. Fiber techs have been have aligned to attend this issue.
 

 

Update: 01/04/2025 04:06

Technicians notified of possible outage 

 

#MotherwellZone1  #Vumatel #Outage 


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