Moroka, Dlamini, Dlamini Ext - INC-000029104

Vumatel is currently experiencing the following issue:

Start Date & Time: 17/02/2026 @ 10:46

Affected Area/s: Moroka, Johannesburg

Impact: Customers may experience no connectivity.

Vumatel technicians are currently investigating. There is no ETR at the moment.

Update (21/02/2026 @ 12:58):

Vumatel confirmed that this outage was resolved on 21/02/2026 @ 12:58. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.

Update (21/02/2026 @ 12:23):

Vumatel technicians are attending to the services that remain down. Next update will be at 14:00  

Update (21/02/2026 @ 10:06):

Vumatel technicians are attending to the services that remain down. Next update will be at 12:00  

Update (21/02/2026 @ 08:03):

Vumatel technicians are attending to the services that remain down. Next update will be at 10:00  

Update (20/02/2026 @19:33):

Due to safety reasons technicians will continue with repairs tomorrow morning 

Update (20/02/2026 @17:27):

Vumatel technicians are attending to the services that remain down. Next update will be at 20h00  

Update (20/02/2026 @14:15):

Vumatel technicians continue to work on resolving the remaining down cases. The next update will be provided at 17:00 

Update (20/02/2026 @ 11:07):

Vumatel technicians are still actively working to resolve the remaining down cases. The next update will be provided at 14:00 

Update (20/02/2026 @ 08:13):

Vumatel   Technicians have arrived onsite and are currently working to resolve the services that remain down.
The next update will be provided at 11:00.

Update (20/02/2026 @ 06:16):

Vumatel  Technicians will continue working on the remaining fallout cases this morning. Next update at 08h00 am.  

Update (19/02/2026 @19:53):

Technicians will resume with repairs tomorrow morning, repairs placed on hold due to safety reasons. 

Update (19/02/2026 @18:08):  

Technicians are still working on the remaining down cases. The next update will be provided at 20h00  

Update (19/02/2026 @ 16:17):  

Vumatel technicians are still working on the remaining down cases. The next update will be provided at 18h00  

Update (19/02/2026 @ 09:38):  

 Vumatel Technicians are currently working on the remaining down cases. The next update will be provided at 12h00.

Update (18/02/2026 @19:39):

Repairs on hold due to loadshedding in the area.  

Update (18/02/2026 @18:14):

 Splicing in progress side A splicing completed side B splicing T9  

Update (18/02/2026 @17:51):

 Splicing in progress side A splicing last tube side B splicing T6  

Update (18/02/2026 @16:47):

Splicing in progress side A splicing T9 side B splicing T4  

Update (18/02/2026 @ 15:36):

 Splicing in progress side A splicing T8 side B splicing T1.

Update (18/02/2026 @ 14:50):

 Splicing in progress side A splicing tube 4 and 5 side B pole planted prepping in progress.

Update (18/02/2026 @13:34):

 Side A: Splicing of T4 completed.
Side B: Stringing completed. Prepping will resume upon arrival of the 7m gum pole 

Update (18/02/2026 @ 12:17):

 Side A: Splicing has begun, with T1 currently in progress.
Side B: Stringing still in progress. . More updates to follow.

Update (18/02/2026 @ 11:12):

Vumatel Technicians are now stringing the 144F (300m) cable. . More updates to follow.

Update (18/02/2026 @ 10:14):

Vumatel Technicinas are back onsite and are currently stringing a new cable.  

Update (18/02/2026 @ 09:10):

Vumatel Technicians have collected the required stock for the repairs and are now on route to site.  

Update (18/02/2026 @ 08:13):

 Technicians are collecting stock to continue with repairs.  

Update (17/02/2026 @ 19:33):

 Repairs on hold due to safety reasons . More updates to follow.

Update (17/02/2026 @ 18:05):

Vumatel Technicians have identified a fiber break caused by a bullet damaged cable located beneath the trees. . More updates to follow.

Update (17/02/2026 @ 17:22):

 Splicing is currently in progress . More updates to follow.

Update (17/02/2026 @ 15:46):

Vumatel technicians discovered that the fiber feeding direct fiber from core AG is failing at 74m and requested a spare to use 

Update (17/02/2026 @ 14:36):

Vumatel Technicians remain on site actively troubleshooting the issue . More updates to follow.

Update (17/02/2026 @ 13:02):

 Vumatel Technicians are now testing the direct fibre feeding the splitters from the Core AG. Further updates to follow. . More updates to follow.

Update (17/02/2026 @ 12:05):

 Vumatel Technicians are still on site troubleshooting. . More updates to follow.

Update (17/02/2026 @ 11:11):

 Vumatel Technicians are on site and busy with the investigation. . More updates to follow.

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