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Dube, Dube (Dob), Mofolo Extension, Mofolo North, Orlando West, Mofolo South, Jabavu Phase 1, Jabavu Phase 2, Jabavu Phase 3 - INC-000033364

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Vumatel is currently experiencing the following issue:

 

Start Date & Time: 09/08/2026 @ 13:29

Affected Area: Mofolo North, Soweto

Impact: Customers may experience no connectivity.

 

Vumatel technicians are currently investigating. There is no ETR at the moment.

 

Vumatel confirmed that this outage was resolved on 17/08/2026 @16:40. Please restart your devices and contact our Support Team should you still experience connection issues. 

 

Update (17/08/2026 @16:39):

Services have been restored

 

Update (17/08/2026 @14:38):

Vumatel technicians are still actively attending to the services that remain down.
The next update will be provided at 17:00.

 

Update (17/08/2026 @ 12:09):

Vumatel Ttechnicians are attending to the services that remain down. Next update at 14h30

 

Update (17/08/2026 @ 07:01):

Technicians will be on site this morning working on the remaining fallouts. Next update 12H00. 

 

Update (16/08/2026 @ 19:31):

Repairs on hold due to safety reasons. Teams to resume tomorrow morning with troubleshooting fallouts.

 

Update (16/08/2026 @ 18:12):

Vumatel technical teams is currently attending to the remaining physical faults. Next update will be shared at 21h00.

 

Update (14/08/2026 @ 14:14):

Vumatel have identified the root cause of the bulk provisioning issue. We are working on a plan to remediate this through a scheduled change. Further details to follow  

 

Update (14/08/2026 @ 05:56):

 Provisioning is still underway. The team is continuing with the provisioning process, and further updates will be provided as progress is made.  

 

Update (14/08/2026 @ 03:41):

 Provisioning is still underway. The team is continuing with the provisioning process, and further updates will be provided as progress is made.  

 

Update (14/08/2026 @ 01:51):

Mofolo provisioning is currently in progress. The team is actively working on the provisioning process, and further updates will be provided as progress is made.  

 

Update (13/08/2026 @ 14:33):

Vumatel technicians are still busy attending to the services that remain down. Next update will be shared at 18:00  

 

Update (13/08/2026 @ 11:49):

Vumatel technicians are still busy attending to the services that remain down.

 

Update (13/08/2026 @ 08:24):

Vumatel technicians are back on site this morning working on the remaining fallouts.  

 

Update (12/08/2026 @ 20:38):

 Repairs have been deferred to tomorrow due to the extent of the affected components, with bulk provisioning currently in progress. Further updates will be provided tomorrow.  

 

Update (12/08/2026 @17:37):

Technicians are currently working on restoring the remaining services that are still down. Further updates will follow at 20H00.


Update (12/08/2026 @14:10):
Splicing in progress

 

Update (12/08/2026 @11:13):

Splicing in progress: SITE A _ splicing T8, SITE B_ Splicing T6


Update (12/08/2026 @14:04):
Splicing in progress SITE A _ splicing T11 SITE B_ Splicing T8

Update (12/08/2026 @13:12):
Splicing in progress: SITE A _ splicing T8, SITE B_ Splicing T6

Update (12/08/2026 @12:15):

Splicing in progress: SITE A _ splicing T6 SITE B_ splicing T2

 

Update (12/08/2026 @11:09):

Splicing in progress SITE A _ splicing T4 SITE B_ still prepping

 

Update (12/08/2026 @10:52):

Splicing has started

 

Update (12/08/2026 @ 09:35):

Vumatel Technicians are preparing the joints for splicing
70% prepping completed  

 

Update (12/08/2026 @ 08:16):

Vumatel  Team is currently onsite. Prepping is underway at both ends of the 144F cable  

 

Update (11/08/2026 19:53):

 Repairs are currently on hold. Technicians have completed the stringing work, and splicing will resume tomorrow.  

 

Update (11/08/2026 19:06):

Technicians are still onsite, continuing with the cable stringing work.

 

Update (11/08/2026 18:15):  

 Vumatel technicians are still busy with stringing work.

 


Update (11/08/2026 @ 17:01):
Vumatel technicians are currently stringing a 500m cable, starting from the location of the last break.

Update (11/08/2026 @ 15:53):
Vumatel technicians have arrived onsite with the stock, while the Environmental team is stringing the new cable.

Update (11/08/2026 @ 14:57):
Vumatel technicians are on route to site with new cables to repair the second break.

Update (11/08/2026 @ 13:28):
Vumatel technicians found another break 450m away from where they were splicing. technicians need to string 500m

Update (11/08/2026 @ 12:57):
Vumatel technicians have identified an additional break and are currently carrying out the necessary repairs, Further updates will be provided as they become available.

 
Update (11/08/2026 @ 08:16):
Vumatel  Technicians will start working on the remaining fallout cases. The next update will be provided at 12:00 PM.  
 
Update (10/08/2026 @ 20:21):
 Repairs are on hold, technician will resume work on the fallouts tomorrow morning.  
 
Update (10/08/2026 @ 20:21):
 3rd 144F: Splicing has been completed on the 1st side, while work is in progress on Tube 8 on the 2nd side.  
 
Update (10/08/2026 @ 19:19):
 3rd 144F: Technicians are still busy with splicing on both sides of Tube 11 on the 1st side and Tube 7 on the 2nd side.  
 
Update (10/08/2026 @ 18:14):
 Vumatel Technicians have completed splicing on both ends of the 2nd 144F and are now splicing Tube 5 at both ends of the 3rd 144F.  
 
Update (10/08/2026 @ 17:08):
Vumatel  Technicians are currently working on splicing Tube 5 at both ends of the 2nd 144F and Tube 2 at both ends of the 3rd 144F. 
 
Update (10/08/2026 @ 15:52):
 Technicians are splicing Tube 3 at both ends of the 2nd 144F, and are prepping both ends of the 3rd 144F.  
 
Update (10/08/2026 @ 15:07):
Vumatel Technicians have completed splicing on the 1st 144F. They are now prepping the joints on the 2nd 144F and working on pushing the cable through to the manhole on the 3rd 144F.  
 
Update (10/08/2026 @ 14:20):
Vumatel  Technicians are currently prepping the 1st and 2nd 144F, while the 3rd 144F is still in the stringing process.  
 
Update (10/08/2026 @ 13:12):
Vumatel technicians are busy stringing the cables  
 
Update (10/08/2026 @ 11:51):
 Material arrived on-site and civil technicians are busy clearing tree 🎄 branches and after they will start with stringing  
 
Update (10/08/2026 @ 10:48):
 Material collected and enroute to site.  
 
Update (10/08/2026 @ 09:46):  
Vumatel  Technicians are enroute to collect stock.
 

Update (09/08/2026 @ 19:01):  

Vumatel  Technicians will continue with repairs tomorrow morning  

 

#MofoloNorth #Soweto #Vumatel #Outage

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