Vumatel is currently experiencing the following issue:
Start Date & Time: 12/03/2026 @ 15:29
Affected Area/s: Midrand,Carlswald North
Impact: Customers may experience no connectivity.
Vumatel technicians are currently investigating. There is no ETR at the moment.
Update (15/03/2026 10:36):
Vumatel confirmed that this outage was resolved on 13/03/2026 18:12. Please restart your devices and contact our Support Team should you still experience connection issues.
Update (13/03/2026 @ 13:03):
Vumatel engineer is on site to investigating
Update (13/03/2026 @ 11:08):
Kindly note that after further checks Vumatel have noticed that the port is up at Royal Palms, however they are not observing traffic. Kindly toggle port on your end as we are escalating to the Core team
Update (13/03/2026 @ 10:09):
Vendor team is busy reviewing this incident internally with their support team. More updates to follow
Update (13/03/2026 @ 01:20):
Repairs on hold as we are not allowed to access this area at this time
Update (12/03/2026 @ 23:06):
Vendor Technicians are on route to site.
Update (12/03/2026 @ 19:51):
Vendor update: Troubleshooting in progress (1st Line)
Update (12/03/2026 @ 17:53):
Vumatel technicians looked at this service and observing that there is minimal TX frames on the interface in Teraco_Isando_JB3 to port 17. They are further seeing a CFM Fault and a VLLI in Midrand_Royal_Palms. This service does not have a last mile.
Update (12/03/2026 @ 16:30):
Vendor troubleshooting in progress
#Midrand #CarlswaldNorth #Vumatel #Outage
