Mayfield Zone 1 - INC-000030061

Vumatel is currently experiencing the following issue:  

Start Date & Time: 09/04/2026 @ 08:16

Affected Area/s: Mayfield Zone 1 

Impact: Customers may experience no connectivity. 

Vumatel technicians are currently investigating. There is no ETR at the moment. 

Update (22/04/2026 @ 13:23)

Vumatel technicians are currently working on resolving the remaining fallout cases. Next update will be provided at 16h00  

Update (22/04/2026 @ 07:03)

Vumatel  Technicians will continue working on resolving the services that remains down this morning. Next update will be provided at 12h00.  

Update (21/04/2026 @21:28)

 Repairs on hold due to adverse weather conditions, technicians will continue with repairs tomorrow morning.  

Update (21/04/2026 @19:05)

Vumatel technicians are still on-site restoring services that are still down  

Update (21/04/2026 @ 12:12)

Vumatel technicians are still on-site addressing the fallout cases. The next update will be provided at 3:00 PM.  

Update (21/04/2026 @ 08:01)

 Vumatel technicians are attending to the fallout cases,further updates will follow at 12:00 PM.  

Update (21/04/2026 @ 07:09)

 Vumatel technicians will continue working on resolving the services that remains down this morning.  

Update (20/04/2026 @21:38)

 Repair on hold due to safety concerns, technicians will continue with repairs tomorrow morning.  

Update (20/04/2026 @17:28)

Vumatel technicians are busy onsite restoring links that are still testing down  

Update (20/04/2026 @17:14)

The remaining down services are currently being attended to by Vumatel technicians  

Update (20/04/2026 @13:39)

 Splicing is still in progress. Vumatel technicians are currently splicing last tube  

Update (20/04/2026 @12:19)

 Splicing is still in progress, only 3 tubes remain to complete  

Update (20/04/2026 @11:05)

 Splicing is still progress, only 5 tubes remaining to complete  

Update (20/04/2026 @09:30)

Vumatel technicians are onsite, currently splicing tube 6.

Update (20/04/2026 @08:28)

 Technicians enroute to site ETA 20 minutes.

Update (19/04/2026 @18:56)

 Network incident on hold due to adverse weather conditions.

Update (19/04/2026 @15:20)

 Splicing still on progress on both sides  

Update (19/04/2026 @10:38)

Vumatel technicians have been dispatched to continue splice work to restore the remaining affected services.  

Update (18/04/2026 @19:33)

 Network incident is on hold due area is not safe, splicing will resume tomorrow morning  

Update (18/04/2026 @17:35)

 Splicing in progress: First dome splicing tube 4
Second Dome and technicians done prepping heading to prep on the AG  

Update (18/04/2026 @14:52)

 Civic work is done team will start preparing 1st dome joint  

Update (18/04/2026 @12:04)
Vumatel Technicians are done with trenching; Vumatel Team is busy taking water to plant manhole

Update (17/04/2026 @18:38)

Network incident is on hold due bad weather; technician will attend fallout faults tomorrow morning  

Update (17/04/2026 @ 14:44)

 The team is at the final pole completing stringing, and is now installing the pipe and linking it to the manhole. Next update will be shared at 18h00.

Update (17/04/2026 @ 09:11)

Cable stringing is in progress, Next progress update will be shared at 14h00.  

Update (17/04/2026 @ 09:11)

Vumatel team is en route to site with the cable to start stringing  

Update (16/04/2026 @ 18:24)

All poles have been planted/installed, tomorrow morning the team will begin with prep work so that splicing can commence. 
Repair work has been placed on hold for the evening 

Update (16/04/2026 @ 14:21)

 Installation of poles are still on going, Next progress update will be shared at 6 PM.  

Update (16/04/2026 @ 11:21)

 The poles have been collected, and the team will resume installation as required. The next progress update will be shared at 2 PM.  

Update (16/04/2026 @ 08:10)

 The Vumatel team is fetching stock and will advise when they get to site  

Update (15/04/2026 @ 21:42)

 Repairs on-hold. The Vumatel team will continue tomorrow morning  

Update (15/04/2026 @ 13:50)

 Kindly note that the civil team will continue installing poles and stringing cables in the area. Further updates will be provided at 6:00 PM.  

Update (15/04/2026 @ 12:12):

Vumatel technicians are loading stock and will be heading to site.  

Update (15/04/2026 @ 09:53):

Vumatel technicians will be on site around mid day to continue with repairs. Further updates will be provided on progress.  

Update (15/04/2026 @ 09:44):

 Repairs are still on hold. The Vumatel team will share an update as soon as approval is obtained to proceed with the planned pole repairs.  

Update (15/04/2026 @ 08:04):

The Vumatel technicians are communicating with the residents regarding the repairs. . Further updates will be provided as soon as feedback becomes available.  

Update (14/04/2026 @ 09:55):

Repairs are still on hold. The team will share an update as soon as approval is obtained to proceed with the planned pole repairs.  

Update (13/04/2026 @ 18:27):

Repairs on hold. Vumatel team has identified an additional break and will provide an update once approval is received to proceed with the planned pole repairs, in order to avoid another NWI.  

Update (13/04/2026 @ 16:10)

Vumatel  Technicians still troubleshooting the fibre feeding the splitter that is down. Next update 18:30  

Update (13/04/2026 @ 13:40)

Vumatel  Technicians are tracing direct fibres joint by joint, breaking, testing, and re splicing as they progress. The next update will be at 16:00.  

Update (13/04/2026 @ 09:11)

Vumatel technicians are still working on the remaining down cases, and the next update will be at 13:00 

Update (13/04/2026 @ 09:11)

Vumatel technicians are onsite and currently troubleshooting the remaining fallouts.  

Update (13/04/2026 @ 08:12)

Vumatel technicians are on route to site to resume working on the services that still remain down .  

Update (12/04/2026 @ 19:40)

Repairs on hold due to safety & no power in the area at the moment. Technicians will attend first thing tomorrow morning.  

Update (12/04/2026 @ 18:05)

Vumatel technicians are still addressing the remaining fallout cases. The next update will be provided at 22:00  

Update (12/04/2026 @ 15:14)

Vumatel technicians are attending to the services that remain down, next update will be share 18:00.  

Update (11/04/2026 @ 14:35)

Vumatel  technicians are actively working on the remaining fallout cases, next available will be shared at 17:00  

Update (11/04/2026 @ 11:09)

Vumatel technicians are actively working on the remaining fallouts , next update will be provided by 15h00  

Update (11/04/2026 @ 10:04)

Vumatel technicians are still troubleshooting the fault, more updates to follow.  

Update (11/04/2026 @ 08:02)

Vumatel technicians are currently attending to the services that remain down  

Update (11/04/2026 @ 08:02)

Vumatel technicians are onsite now, about to resume troubleshooting the remaining links..  

Update (10/04/2026 @ 22:22)

 Network incident is on hold due to area is not safe, technician will attend fallout faults tomorrow morning  

Update (10/04/2026 @ 20:09)

Vumatel technicians are still attending to the services that remain down. The next update will be provided at 22:00 

Update (10/04/2026 @17:08)

Vumatel technicians are attending to the services that remain down. 
Next update will be provided at 20:00  
 

Update (10/04/2026 @15:33)

Vumatel team is currently splicing Tube 9

Update (10/04/2026 @14:36)

Vumatel team is finishing up splicing Tube 8 and will proceed to splice Tube 9 shortly  

Update (10/04/2026 @13:46)

Vumatel technicians are back and preparing to splice tube 8  

Update (10/04/2026 @13:15)

Vumatel techicians finished splicing tube 7, repairs to continue after lunch  

Update (10/04/2026 @ 10:54)

Vumatel  Techncians are currently splicing tube 6 on both sides  

Update (10/04/2026 @ 08:10)

Vumatel Technicians are busy splicing tube 4 on both sides.  

Update (10/04/2026 @ 08:10)

Vumatel  Technicians are onsite preparing to continue with repairs/splicing.

Update (09/04/2026 @ 19:34)

Revised update: Repairs are on hold due to safety reasons  

Update (09/04/2026 @ 19:25)

Splicing has been completed; however, there is no power in the area until 10 PM.  

Update (09/04/2026 @ 18:45)

Splicing is in progress on both Side A and Side B.  

Update (09/04/2026 @ 17:37)

The Vumatel team is preparing the last two tubes on the 144F on both sides.  

Update (09/04/2026 @ 16:30):

Vumatel teams are currently preparing both sides (Side A and Side B) for splicing.  

Update (09/04/2026 @ 14:54):

Vumatel team has successfully located the last manhole and exposed the ducts. Coupling is currently in progress, while the maintenance team is sizing the cables for preparation.  

Update (09/04/2026 @13:25)

Vumatel technicians are finishing up floating, the team is checking manhole by manhole (3), and are looking for the last manhole to pull and start with repairs from 

Update (09/04/2026 @12:12)

Civil onsite, floating in progress  

Update (09/04/2026 @11:06)

Vumatel civil team is enroute to site with the required stock  

Update (09/04/2026 @ 10:06)

 144 Fibre cable damaged again when they were stealing copper cables, civil team is currently collecting stock from the office, maintenance team is auditing joints.  

Update (09/04/2026 @ 08:32)

Vumatel  Technicians have been dispatched to localise fault  

Update (09/04/2026 @ 08:32)

Vumatel  Technicians notified of possible outage  

#MayfieldZone1 ##Vumatel Outage