Vumatel is currently experiencing the following issue:
Start Date & Time: 27/03/2026 @ 14:48
Affected Area/s: Mayfield Zone 1
Impact: Customers may experience no connectivity.
Vumatel technicians are currently investigating. There is no ETR at the moment.
Update (28/03/2026 @ 18:59)
Vumatel confirmed that this outage was resolved on 28/03/2026 @ 18:59. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (28/03/2026 @ 14:59)
Vumatel technicians are attending to the services that remain down. Next available update will be shared at 17:00
Update (28/03/2026 @ 11:14)
Vumatel technicians are attending fallout cases, next available update be shared at 14:00
Update (28/03/2026 @ 11:46)
Upon further investigation, Vumatel technicians identified a fiber break affecting the entire Fiberhood, resulting in the incident being escalated to a major outage. The team is currently onsite, and splicing is in progress.
Update (28/03/2026 @ 10:10)
Vumatel technicians are working on restoring the remaining fallout cases
Update (28/03/2026 @ 08:47)
Vumatel technicians are currently onsite, inspecting the splices to ensure there are no damaged fibers within the joint, as they address the fallout cases.
Update (28/03/2026 @ 08:28):
Vumatel is following up with technicians on the progress of the fault and will share progressive feedback as soon as possible.
Update (28/03/2026 @ 06:55):
Vumatel technicians will be attending to the remaining fallout cases. We will provide an update once they are onsite and repairs have commenced.
Update (27/03/2026 @19:32):
Vumatel technicians are done splicing 2nd tube, they will start splicing tube 3 now.
Update (27/03/2026 @18:07):
Vumatel technicians have completed splicing tube 1 and are now moving on to tube 2.
Update (27/03/2026 @ 15:55):
Civil team has arrived onsite with the required stock and work has commenced.
Update (27/03/2026 @ 15:46):
Vumatel Technicians are on site, have located the fault and are now waiting for the civil team to arrive.
#MayfieldZone1 ##Vumatel Outage
