Vumatel is currently experiencing the following issue:
Start Date & Time: 18/11/2025 @ 17:16
Affected Area/s: Mahwelereng Ward 27, Mokopane
Impact: Customers may experience intermittent connectivity.
Vumatel technicians are currently investigating. There is no ETR at the moment.
Update (19/11/2025 @ 07:51):
Vumatel confirmed that this outage was resolved on 19/11/2025 @ 07:51. Please restart your devices and contact our Support Team should you still experience connection issues.
Update (19/11/2025 @ 07:51)
Upon further investigation, it was determined that the issue was not caused by the vendor. The Vumatel engineering team replaced the patch-lead from the MMR, which restored services, and levels are now within specification.
Update (18/11/2025 @ 21:37):
Vendor awaiting power results, they will arrange a team to go to site to investigate.
Update (18/11/2025 @ 18:47):
Vumatel technicians have identified low RX levels on the backhaul, which is causing degraded services/congestion. A case has been raised with the vendor to attend, and further updates will be provided.
#MahwelerengWard27 #Mokopane #Vumatel #Outage
