Vumatel is currently experiencing the following issue:
Start Date & Time: 17/09/2025 @ 14:20
Affected Area: Lower Umhlanga
Impact: Customers may experience no connectivity.
Update (01/10/2025 @ 18:04):
Vumatel confirmed that this outage was resolved on 01/10/2025 @ 18:04. Please restart your devices and contact our Support Team should you still experience connection issues.
Update from Vumatel (30/09/2025 @ 11:47):
Feedback from LA:Dear valued client,
Your incident INC0019757 has a new note: We are folllwing up with Ops Team on progressive update
There is no ETR at the moment.
Update (30/09/20250@ 09:52):
Still awaiting feedback from LA.
Update (30/09/20250@ 08:04):
Feedback have been requested from LA. The ETR is (INSERT ETR IF APPLICABLE)
Update from Vumatel (29/09/2025@ 21:50):
Repairs on hold as a site meeting needs to be arranged: tomorrow at 8 am.
Update from Vumatel (29/09/2025 @ 15:11):
Kindly note that techs are almost done splicing, more progressive updates will follow.
Update from Vumatel (29/09/2025 @ 14:47):
Vumatel technicians are busy splicing, Thank you for your patience.
Update (29/09/2025@ 11:56):
Team is still on-site working towards restoring services. We will continue to follow up and advise on progressive updates. There is no ETR at the moment.
Update (29/09/2025 @ 10:35):
Link is up ,however it might be affected by Core link that is down in Catoridge. Team are currently onsite investigating .
Update from Vumatel (28/09/2025@ 12:15):
SDC2 has 1x 1:16 splitter that is testing down Fault to be escalated to vendor.
Update (28/09/2025@ 10:46):
Vumatel technicians tested at SDC 3, all ports are up. Tech is now checking clients individually, he is discovering PON is flashing.
Update from Vumatel (27/09/2025@ 19:58):
Remaining down services are being attended to. The ETR is (INSERT ETR IF APPLICABLE)
Update from Vumatel (27/09/2025@ 17:33):
Remaining down services are being attended to.
Update (27/09/2025@ 15:02):
Vumatel technicians are still busy with repairs.
Update (27/09/2025@ 09:42):
Vumatel technicians are on site localising the fault. There is still no ETR at the moment.
Vumatel Update (26/09/2025@ 08:14):
| Unfortunately, the vendor has been unable to gain access to complete repairs. The landlord does not want to grant access, stating that it is not safe due to ongoing repairs. We are working with the vendor and tenants to try remedy the situation. |
There is still no ETR at the moment.
Update (25/09/2025 @ 08:09)
The vendor is struggling to gain access for repairs due to the ongoing construction. The vendor is in discussion with the landlord regarding the access to try and arrange for a solution.
Update (24/09/2025 @ 12:31)
The fibre provider is sourcing techs to be dispatched. Feedback will be shared as soon as possible.
Update (23/09/2025 @ 20:19)
Repairs on hold as we dependent on a 3rd contractor party completing their work before we can continue
Update (23/09/2025 @ 18:38)
Remaining down services are being attended to
Update (23/09/2025 @ 16:40)
Associated tickets are being tested to ensure no further work is required
Update (23/09/2025 @ 12:02)
Vendor update: Kindly note that we will follow up with the ops manager for progressive updates.
Update (23/09/2025 @ 09:05)
A Project team is visiting the site at midday today to assess the renovation progress at the mall where our infrastructure runs and will establish with the Contractors/Landlord whether or not repairs can proceed.
Update (23/09/2025 @ 07:19)
Vendor update: Ops Manager and Project Leader will be meeting with the landlord and visiting the site today. The purpose of this visit is to reach a resolution with the landlord and obtain a clear timeline for the necessary repair work to be carried out.
Update (22/09/2025 @ 14:26)
Repairs on hold due to the landlord not providing access as construction is on going. The vendor will be back on site tomorrow morning to tray gain access.
Update (22/09/2025 @ 08:17)
Vendor update: Techs will visit the site again today to determine whether the construction around the fibre path is clear for work and whether access to the break location will be granted by the landlord.
Update (21/09/2025 @ 19:15)
Vendor Update: Our Regional Operations Team met with the landlord to discuss the required repairs. Renovation work is underway and the team will be allowed to proceed with repairs once the renovations along the fibre path are completed. INC remains on hold.
Update (20/09/2025 @ 07:06)
Vendor update: Our Regional Operations Team met with the landlord and discussed repairs, renovations are ongoing and team will be allowed to proceed with repairs once renovations along the fibre path are completed.
Update (19/09/2025 @ 13:36)
Fibre was damaged during ceiling renovations, and ongoing tiling work has prevented technicians from fully assessing the issue. The fault has been escalated to the Regional Operations Management Team to evaluate the required repairs. There is no ETR
Update (19/09/2025 @ 13:31)
Technicians cannot continue with work because contractors are tiling and this has prevented technicians from localising further.
Update (19/09/2025 @ 08:23)
The fault was been escalated this morning to the regional Ops Management Team to assess the scope of work for remediation. There is no ETR at this stage, we will share feedback as soon as assessments are completed.
Update (19/09/2025 @ 08:21)
The Fibre was damaged by renovations where our infrastructure runs through the ceiling. Contractors are tiling and this has prevented techs from localising further.
Update (18/09/2025 @ 15:25)
Please note that the team is currently working on the fault
Update (18/09/2025 @ 10:26)
Technician are onsite. We will provide an update once testing begins.
Update (18/09/2025 @ 08:26)
Please note we are arranging for the technicians to attend site. ETA will be provided shortly
Update (18/09/2025 @ 06:10)
Please note that we will share ETA once techs are en-route.
Update (18/09/2025 @ 01:52)
Please note that we will share ETA once techs have been assigned and dispatched.
Update (17/09/2025 @ 20:07)
Please note that we will share ETA once vendor technicians have been assigned and dispatched
Update (17/09/2025 @ 19:03)
Kindly note that due to an increased number of active faults, technician dispatches are currently delayed. An ETA will be shared as soon as a team is en route.
Update (17/09/2025 @ 18:00)
Awaiting ETA, vendor currently doesn't have resource
Update (17/09/2025 @ 15:16)
Please note SDC1 ZONE2 lower umhlanga is down. Fibers diss 4.3km .
#LowerUmhlanga #Vumatel #Outage
