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Lotus River - INC-000002792

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Vumatel is currently experiencing the following issue:

Start Date & Time: 09-09-2024 @ 22:21
Affected Area/s: Lotus River 
Impact: Customers may experience no connectivity.

Vumatel technicians are currently investigating. There is no ETR at the moment.

Update (19-11-2024 @ 09:10)
Teams will return to site today with security and continue addressing the remaining cases linked to the incident

Update (18-11-2024 @ 20:46)
Repairs on hold due to safety reasons
Update (18-11-2024 @ 18:40)
Remaining down services are being attended to

Update (18-11-2024 @ 18:34)
Associated tickets are being tested to ensure no further work is required

Update (18-10-2024 @ 14:57)
Teams will return to site Monday with security to continue addressing the remaining cases

Update (17-10-2024 @ 16:50)
Technicians are on site to resolve the fallout faults.

Update (14-10-2024 @ 20:27)
Remaining down services are being attended to

Update (14-10-2024 @ 18:09)
Splicing at 70%

Update (14-10-2024 @ 16:05)
Splicing at 25%

Update (14-10-2024 @ 14:29)
Techs busy doing repairs at pplz1-ag5.... Link cable and route cables damaged..... Manhole planted.... Busy pulling slack now

Update (14-10-2024 @ 13:03)
Team is currently working through cases from oldest to newest

Update (14-10-2024 @ 10:13)
Remaining down services are being attended to

Update (14-10-2024 @ 10:07)
Associated tickets are being tested to ensure no further work is required

Update (14-10-2024 @ 09:30)
Technicians are on route to site

Update (09-10-2024 @ 14:50)
The area is unfortunately still High risk. There are still daily incidents in the area that hinder safety.

Update (24-09-2024 @ 08:19)
Repairs on hold due to safety reasons

Update (16-09-2024 @ 09:25)
Remaining down services are being attended to
Update (16-09-2024 @ 09:09)
Activity in the area is still on hold. We are uncertain when the violence will calm down but we will monitor closely and return to the area as soon as we deem it safe to do so.

Update (12-09-2024 @ 13:44)
The area is extremely volatile and our maintenance partner will not be sending technicians in there until we work out a POA for security to assist us when we do.

Update (12-09-2024 @ 08:27)
investigations to start once techs arrive on site
Update (12-09-2024 @ 06:55)
Teams have not returned to site as yet they are still under going counseling.
Update (10-09-2024 @ 08:30)
The incident is on hold till further notice.
One of the techs was fatally injured on site and teams are currently not operating in the area.

Update (10-09-2024 @ 07:33)
ANO will confirm once teams are onsite

Update (09-09-2024 @ 22:42) 
Repairs deferred to tomorrow
#LotusRiver #Vumatel #Outage

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