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Lonehill - NWI-21165

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Vumatel is currently experiencing the following issue:

Start Date & Time: 23-01-2024 @ 07:01
Affected Area: Lonehill
Impact: Customers will experience no connectivity.

Vumatel technicians are currently investigating. There is no ETR at the moment.


Update (02/02/2024 @09:45):
Vumatel confirmed that this outage was resolved on 02/02/2024 @09:45. Please restart your devices and contact our Support Team should you still experience connection issues.

Update (24/01/2024 @ 14:41):
Vumatel technicians are awaiting a progress report from their upstream provider. There is still no ETR at the moment but the team will keep following up for progressive updates.

Update (23/04/2024 @ 11:43):
Vumatel technicians identified where the fibre cables vandalized. Technicians are on site preparing for the cable and joint replacement.

Update (25-01-2024 @ 12:22 ) Vumatel confirmed that this outage was resolved on 25-01-2024 @ 09:10. Please restart your devices and contact our Support Team should you still experience connection issues.

#Lonehill #Vumatel #Outage

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