Vumatel is currently experiencing the following issue:
Start Date & Time: 10/07/2026 23:00
Affected Area/s: Lone Hill - Sandton
Impact: Customers may experience no connectivity.
Update (13/07/2026 @ 13:00):
Feedback from Vumatel:
Please note that the incident has been placed on hold as the system is currently undergoing further upgrades. Additional updates will be provided at 4:00 PM.
Update (12/07/2026 @ 21:25):
Feedback from Vumatel:
The technician will gain access tomorrow morning, and the investigation will resume thereafter.
Update (12/07/2026 @ 18:04):
Update from Vumatel: Current observations indicate that Line Card 10 is not upgrading, and there is no alternative firmware version available to force the upgrade. The team is investigating further and will provide updates as they become available.
Update (12/07/2026 @ 08:03):
Vumatel technicians Technicians are onsite - replacement of the fan unit at the POP will commence shortly. Further updates will be provided as soon as possible.
Update (11/07/2026 @ 23:37):
Update from Vumatel:
Repairs on hold as we are not allowed to access this area at this time. Access is granted for tomorrow morning at 8 am
Update (11/07/2026 @ 16:03):
Vumatel technicians are on site investigating the fault. There is no ETR at the moment.
#LoneHill #Vumatel #Outage
